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How 22lvking Safeguards Your Account Information

Your account details, payment information and activity on 22lvking stay secure under our data protection practices.

Account security & encryptionPayment data handlingYour access & control rightsCookie & tracking practices
22lvking How 22lvking Safeguards Your Account Information
GET IN TOUCH

How to Reach Our Privacy Team

Questions about how we handle your data? Our support team responds to privacy requests and data-access queries within 14 business days.

Email Support Send privacy requests to our data team at [email protected].
In-Account Message Use the Help section in your 22lvking account to submit a privacy request.
Postal Address Write to our compliance team at the address shown in your account settings.
HOW WE PROTECT YOU

Data Security and Your Rights

We employ encryption, secure servers and access controls to protect your account. Your payment details are never stored in plain text, and withdrawals go through verified banking channels.

Encryption & Storage

All personal data and payment information is encrypted in transit and at rest. Your passwords are hashed and inaccessible to our staff. Servers are monitored 24/7 for unauthorised access.

Withdrawal Verification

Before funds leave your account, we verify your identity and banking details match your signup information. Touch 'n Go, GrabPay, Boost dan FPX transfers are logged and traced.

Cookie & Tracking Use

We use cookies to keep you logged in, remember your preferences and measure how you interact with the lobby. You can manage cookie settings in your browser at any time.

Data Retention Policy

Account data is kept for as long as your account is active plus five years for regulatory compliance. Deleted accounts have their personal data removed within 30 days, except where law requires longer retention.

Your Access Rights

Request a full copy of your personal data, including deposits, withdrawals, login history and device records. We provide it in a portable format within 14 business days of your request.

Data Correction & Deletion

You can update your personal details in your account settings at any time. Request permanent deletion by contacting [email protected], subject to legal and fraud-prevention requirements.

Privacy Policy — Frequently Asked Questions

Find answers to the most common questions about how 22lvking handles your account data, payment information and personal privacy.

We collect your full name, email, phone number, date of birth, residential address and banking details. We also record device type, IP address and browser information whenever you log in. This helps us verify your identity and prevent fraud.

Payment details are encrypted and stored separately from your account profile. We do not hold your full banking credentials; our payment processor stores tokenised references. Transaction logs are retained for regulatory compliance and withdrawal verification.

Yes. Email [email protected] with your account ID and proof of identity. We will provide a complete data export including account history, deposits, withdrawals, login records and cookies within 14 business days.

Personal data is deleted within 30 days of account closure, except for transaction records and legal compliance data which are retained for five years. You may request accelerated deletion by contacting our data team directly.

We use cookies for login session management, preference storage and analytics. Essential cookies cannot be disabled, but you can refuse non-essential tracking cookies in your browser settings. This does not prevent you from using the platform.

Contact our privacy team at [email protected] or use the Help section in your account. For unresolved disputes, you may lodge a complaint with the local data protection authority in your jurisdiction.

No. We do not sell or share your personal data with marketing partners. Data is shared only with payment processors, fraud-prevention services and regulators where legally required.